1. Introduction
This Return & Refund Policy outlines the terms and conditions under which ProBiz accepts refund requests for services provided. We are committed to fair business practices and ensuring our clients have a clear understanding of our refund process. By using our services, you agree to the conditions set forth in this policy.
2. Eligibility for Refunds
Refunds may be considered under specific circumstances, including:
Services that were paid for but not delivered as agreed.
Errors in billing or duplicate charges.
Cancellations within the eligible refund period, if applicable.
Refund requests will be reviewed on a case-by-case basis to determine eligibility.
3. Non-Refundable Services
The following services are non-refundable:
Services that have already been provided in full.
Consulting and advisory fees for completed sessions.
Any customized or personalized services tailored to client needs.
4. How to Request a Refund
To request a refund, clients must submit a written request via email, providing:
Full name and contact information.
Service details and reason for the refund request.
Any supporting documentation relevant to the request.
Refund requests should be sent to [email protected].
5. Processing Time
Refund requests will be reviewed within 5-10 business days. If approved, refunds will be processed within 14 business days and credited back using the original payment method. Processing times may vary depending on financial institutions.
6. Partial Refunds
In some cases, ProBiz may offer a partial refund if part of a service has been delivered but the client is not fully satisfied. The amount refunded will be based on the portion of the service that was not used or completed.
7. Dispute Resolution
If a client disagrees with the refund decision, they may request further review by contacting our support team. Disputes will be handled fairly and in accordance with applicable UK consumer protection laws.
8. Policy Updates
We reserve the right to update or modify this policy at any time to reflect changes in business practices or legal requirements. Clients are encouraged to review this policy periodically.
9. Contact Information
For refund-related inquiries, please contact us at:
Address: 15 Mary St, Cheetham Hill, Manchester, United Kingdom
Email: [email protected]
Phone: +44 1587 339387